Coronavirus Support Fact Sheet and Hotlines

16 Apr 2020

The best source of up-to-date information is from


National Coronavirus Health Information Line 1800 020 080
Call this line for information on coronavirus (COVID-19) (this line operates 24 hours a day, 7 days a week).

SA Health Coronavirus Information Line 1800 253 787
This line is available to South Australians and provides local information (this line operates from 8.00am to 8.00pm, 7 days a week).

Health Direct 1800 022 222
Call this line to speak to a registered nurse (this line operates 24 hours a day, 7 days a week).


Symptoms of coronavirus can range from mild illness to pneumonia. People may experience:

  • Fever
  • Flu-like symptoms such as coughing, sore throat and fatigue
  • Shortness of breath

If you have symptoms call the Coronavirus Health Information Line 1800 020 080 and your doctor.


The risk of serious illness from coronavirus increases if you are older (70+) or if you have a chronic
medical condition. The highest rate of fatalities is among older people, particularly those with other
serious health conditions or a weakened immune system. If this is you:

  • Follow the instructions below as to how to stay safe & protect others
  • Stay at home and avoid contact with others
  • Avoid non-essential travel
  • Consider having the chemist deliver your medication
  • Consider having your groceries and essential items delivered to your home


  • Practise good hygiene by washing your hands regularly, coughing or sneezing into your elbow,
    using tissues and throwing them straight in the bin
  • Practise social distancing, stay 1.5 metres away from others
  • Follow the limits for public gatherings by following distancing instructions, and limiting nonessential activities
  • Understand how to self-isolate if you need to do so

Fact sheets are available at or you can call 1800 020 080.


  • The Morrison Government is providing the following financial support for individuals and households:
  • Income support for individuals
  • Payments to support households
  • Temporary early release of superannuation
  • Temporarily reducing superannuation minimum drawdown rates
  • Reducing social security deeming rates

Fact Sheets are available on each measure at:

For more information and to register for the JobSeeker Payments, visit or call Centrelink on 132 850 (over 22 years of age) or 132 490 (under 22 years of age).

Centrelink for people with a disability & carers call 132 717; for older Australians call 132 300.


The Morrison Government is providing the following support for businesses:

  • JobKeeper payments to keep Australians in jobs and businesses in business
  • Boosting cash flow for employers
  • Temporary relief for financially distressed businesses
  • Increasing the instant asset write-off
  • Backing business investment
  • Supporting apprentices and trainees

Fact Sheets are available at:


Coordinated action by the Morrison Government, the Reserve Bank of Australia and the Australian Prudential Regulation Authority by:

  • Supporting the timely access to and reducing the cost of credit
  • Providing a 50 per cent guarantee to SME lenders through the CoronavirusSME Guarantee Scheme
  • Supporting non-ADI and smaller ADI lenders in the securitisation market
  • Ensuring banks are well placed to lend by announcing temporary changes to expectations regarding bank capital ratios

Fact Sheets are available at:


Available for calls and Chat Now, seven days per week, from 7am to 9pm AEST. support line: 13 28 46


Head to Health has advice on maintaining good mental health during the coronavirus pandemic and in self-isolation, including where to get help.

Emergencies 000
You don’t have to experience this alone. Support is available. Be kind and gentle with yourself.
If you are in immediate danger please call 000.

Lifeline 13 11 14
You can contact Lifeline on 13 11 14, 24 hours a day, 7 days a week.

South Australian Mental Health Triage Service 13 14 65
You can also contact the South Australian Mental Health Triage Service which operates 24 hours a day, 7 days a week on 13 14 65.


1800RESPECT or call 1800RESPECT (1800 737 732) for sexual assault, domestic and family violence counselling, 24 hours a day, 7 days a week.

You can also call the 24 hour Domestic Violence Crisis Line on 1800 800 098 for crisis counselling, support and referral to safe accommodation. You can also call the Women’s Information Service on 8303 0590 for referrals to domestic violence services and for safety information.

Together we can help stop the spread and stay healthy.